Cancellations and or changes to scheduled appointments must be made at least 24 hours in advance of the scheduled appointment. In line with other service providers (like doctors, therapist, lawyers etc.) I am payed only when you the client shows up. You will be billed for the full cost of the service without proper notice. Cancellations due to an emergency situation will get a pass to this policy, however chronic abusers will be charged and will be blocked from further bookings until the account is payed in full. The same fees apply for missing an appointment. "I forgot", is not a valid excuse. If you make an appointment please act responsibly and do whatever you need to do to remind yourself of your commitment. You will be held financially responsible for all appointments you book through the online scheduling system. If you are not comfortable using the online scheduling system and are unwilling to assume the risks of any errors in booking, then please do not use it to schedule appointments. You are always welcome to call me at: 801-366-9544 to book your appointments.
Be sure to include and verify your correct email address in the online scheduling system to ensure that you receive all appointment confirmation, modification and cancellation emails. Reminder emails, as well as reminder calls, are a courtesy and whether or not you receive them, you are still liable for appointments that you make. After you make your first appointment, be sure that you are receiving emails from the online scheduling system. For your benefit, please make sure that they are not being rejected by your SPAM software or being filtered out of your inbox for any reason. The scheduling system can be set to send you a text message reminder of your appointment time 24 hours prior to your appointment. Let me know if you would like this option.
By using the online scheduling system and/or my services you authorize me if you miss an appointment to send you an email invoice for missed appointment(s) which will be due and payable upon receipt.
Due to the complexity of scheduling, you cannot use the online system to cancel, or modify an appointment during the 24 hour period prior to your appointment start time. I ask that you please call: 801-366-9544 to speak with me in person to let me know you need to cancel. Thank you in advance for your understanding and honoring this policy...